Refund policy

Made-to-Order Products

All products sold through our store are made to order specifically for each customer. Because each item is produced only after an order is placed, we do not accept returns or exchanges for:

• Change of mind
• Ordering the wrong size, color, or style
• Incorrect shipping information provided at checkout

Please review product descriptions and size guides carefully before placing your order.

Order Cancellations

Because all products are made to order, we cannot guarantee that an order can be cancelled once it has been placed.

If you need to request a cancellation, please contact us as soon as possible. If production has not yet begun, we may be able to cancel your order and issue a full refund. Once production has started, orders cannot be cancelled or modified.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong product, please contact us within 14 days of receiving your order.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

Once we review your claim, we will arrange a replacement or issue a full refund if appropriate.

Lost Packages

If your package appears to be lost during shipment, please contact us. We will work with our fulfillment partner and the shipping carrier to investigate and find a suitable solution.

Refunds

If your refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed. Processing times may vary depending on your bank or payment provider.

European Union Consumer Rights

If you are purchasing from the European Union, your statutory consumer rights remain unaffected. However, because our products are made to order specifically for each customer, they are generally exempt from the 14-day right of withdrawal under applicable EU consumer protection laws.